Our warehouse is open to the public only during events. In the meantime, the website remains open 24/7 and orders are processed Monday through Friday.

If the product you purchased has a manufacturing defect or is faulty, we want to resolve it quickly. Please email us at info@marchealpin.ca Please include a description of the problem and photos of the product in question. Our team will be happy to assist you and find a suitable solution.

For any other questions or requests for information, please feel free to contact us by email at info@marchealpin.caOur team will be happy to assist you as soon as possible.

We offer the service of in-store pickup!

Shop online and pick up your order on site, free of charge.

📍 Picking times: Monday, Wednesday and Thursday, from 10am to 4pm.

Yes, absolutely. Simply forward the confirmation email indicating that the order is ready for pickup to that person.

Shipping fees may apply even if your order exceeds the free shipping threshold, as certain oversized or heavier products are excluded. Free shipping is also not available in all provinces.

• Environment: To minimize waste while still offering competitive prices, we make every effort to reuse boxes for delivery. Your order may therefore arrive in a box bearing another company's logo, but as Mom used to say: it's what's inside that counts.
• Free delivery We offer free shipping on all orders of $150 or more, before taxes and after discounts.
• Processing time A tracking number will be provided within 36 hours of purchase. No orders are processed over the weekend.
• Delivery costs Shipping costs may vary depending on the weight, dimensions of the package, and the delivery address. These costs will be calculated and displayed at checkout.
• Oversized products A delivery charge may apply even if the minimum order for free delivery is not met. This applies to oversized products (weight or volume).
• Delivery delays We are not responsible for delivery delays caused by circumstances beyond our control, such as weather conditions, strikes, or carrier delays.

All sales are final. No exchanges or refunds will be accepted, even if the color, size, or product does not meet your expectations. We encourage you to carefully review your selection before completing your purchase.

Thank you for your understanding of our policy, which allows us to maintain such competitive prices!