Clearance Sale : Exclusive Discount

Free Shipping: Orders of $200+

Help and FAQ

FAQ

Opening hours

What are your opening hours?

Our warehouse is open to the public only during events. In the meantime, the website remains open 24/7.

Guarantee

Does the manufacturer's warranty apply to products sold at Marché Alpin?

If the product you purchased has a manufacturing defect or is defective, we aim to resolve it quickly. Please email us at info@marchealpin.ca , including a description of the problem and photos of the affected product. Our team will be happy to assist you and find a suitable solution.

What if I want to talk to someone?

For any other questions or requests for information, please do not hesitate to contact us by email at info@marchealpin.ca . Our team will be happy to assist you as soon as possible.

Delivery

What are your delivery policies?

  • Environment: To limit waste while continuing to offer you competitive prices, we make every effort to reuse boxes during delivery. Your order may therefore arrive in a box bearing another company's logo, but as Mom said so well: it's what's inside that counts.
  • Free Shipping : We offer free shipping on all orders of $200 or more, before taxes and after discounts.
  • Processing Time : A tracking number will be provided to you within 36 hours of purchase.
  • Shipping Fees : Shipping fees may vary depending on the weight, dimensions of the package, and the delivery address. These fees will be calculated and displayed at checkout.
  • Delivery Delays : We are not responsible for delivery delays caused by circumstances beyond our control, such as weather conditions, strikes or carrier delays.

Can I order online and pick up in store?

We would like to inform you that we are currently not offering in-store pickup for your orders. All orders must be shipped directly to the delivery address provided at the time of purchase.

Returns and exchanges

Can I return or exchange a product?

All sales are final. No exchanges or refunds will be accepted, even if the color, size, or product does not meet your expectations. We encourage you to carefully review your selection before confirming your purchase.

Thank you for your understanding of our policy, which allows us to keep our prices so competitive!

Still looking for answers?

If you can't find the answers you're looking for in our FAQ, please email us using the form below.