Help and FAQ

Our warehouse is open to the public only during events. In the meantime, the website remains open 24 hours a day and orders are processed Monday through Friday.

If the product you purchased has a manufacturing defect or is faulty, we want to remedy the situation quickly. Please send us an email at info@marchealpin.ca including a description of the problem and photos of the product concerned. Our team will be happy to assist you and find a suitable solution.

If you have any other questions or require further information, please do not hesitate to contact us by email at info@marchealpin.ca. Our team will be happy to assist you as soon as possible.

• Environment: In orderto limit waste while continuing to offer competitive prices, we make every effort to reuse boxes for delivery. Your order may therefore arrive in a box bearing another company's logo, but as my mother used to say: it's what's inside that counts.
• Free shipping: We offer free shipping on all orders of $150 or more, before taxes and after discounts.
• Processing time: A tracking number will be provided within 36 hours of purchase. No orders are processed during the weekend.
• Shipping costs: Shipping costs may vary depending on the weight, dimensions of the package, and delivery address. These costs will be calculated and displayed at checkout.
• Oversized products: A shipping fee may apply despite the minimum for free shipping. This applies to oversized products (weight or volume).
• Delivery delays: We are not responsible for delivery delays caused by circumstances beyond our control, such as weather conditions, strikes, or carrier delays.

We offer in-store pickup!

Shop online and pick up your order in person, free of charge.

📍 Pickup times: Monday, Wednesday, and Thursday, from 10 a.m. to 4 p.m.

All sales are final. No exchanges or refunds will be accepted, even if the color, size, or product does not meet your expectations. We encourage you to carefully review your selection before confirming your purchase.

Thank you for your understanding of our policy, which allows us to maintain such competitive prices!