Help and FAQ

Our warehouse is open to the public only during events. In the meantime, the website remains open 24/7.

If the product you purchased has a manufacturing defect or is faulty, we want to resolve it quickly. Please email us at info@marchealpin.ca Please include a description of the problem and photos of the product in question. Our team will be happy to assist you and find a suitable solution.

For any other questions or information requests, please feel free to contact us by email at info@marchealpin.caOur team will be happy to assist you as soon as possible.

• Environment: To minimize waste while still offering competitive prices, we make every effort to reuse boxes for delivery. Your order may therefore arrive in a box bearing another company's logo, but as Mom used to say: it's what's inside that counts.
• Free delivery We offer free shipping on all orders of $200 or more, before taxes and after discounts.
• Processing time A tracking number will be provided to you within 36 hours of purchase.
• Delivery costs Shipping costs may vary depending on the weight, dimensions of the package, and the delivery address. These costs will be calculated and displayed at checkout.
• Delivery delays We are not responsible for delivery delays caused by circumstances beyond our control, such as weather conditions, strikes, or carrier delays.

We offer the service of in-store pickup!

Shop online and pick up your order on site, free of charge.

📍 Picking times: Monday, Wednesday and Thursday, from 10am to 4pm.

All sales are final. No exchanges or refunds will be accepted, even if the color, size, or product does not meet your expectations. We encourage you to carefully review your selection before completing your purchase.

Thank you for your understanding of our policy, which allows us to maintain such competitive prices!